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Expert Questionaire Ai-Simulated employee conversations

AI-Simulated Employee Conversations for Communication Skills Training

This interview explores expert perspectives on the use of artificial intelligence (AI) to simulate workplace conversations as a method for developing employees’ communication skills (e.g., feedback, negotiation, conflict resolution, empathy).

Your insights will help identify opportunities, challenges, and best practices for designing and implementing such training approaches. There are no right or wrong answers — we are interested in your professional experience and opinions.

Confidentiality: All responses will be treated anonymously and used only for research purposes. You may skip any question or withdraw at any time.

If you want to withdraw, please kindly reach out to: lindauer(at)th-brandenburg.de

As a small research Team from Brandenburg University of Applied Sciences, we are looking forward to your answers.

Sincerely,

Prof. Dr. Katharina Frosch

& Friederike Lindauer

1. Could you briefly describe your role and interest in communication or (soft-skills) training and development?

2. What is your general perspective on using AI to simulate workplace conversations for training purposes?

3. In your opinion, what are the key advantages and limitations of AI-driven conversation simulations compared to traditional role-plays or instructor-led training (e.g., assessment centers or development centers with role-plays and case studies)?

4. In your opinion, which communication skills can best be trained through AI-based simulations?

5. How important are workplace-like simulations and the inclusion of feedback for AI-based conversation simulation?

6. What factors influence whether organizations adopt AI-based conversation simulations?

7. What obstacles might limit the effective or sustainable use of these systems in training programs?

8. What ethical or human concerns should be considered when implementing AI-simulated learning?

9. How do you see AI-based communication training evolving over the next 5–10 years?

10. Is there anything else you would like to add about the opportunities or risks of using AI in communication skills training?

Thank you very much for sharing your insights and experiences.
Your perspectives are invaluable for understanding how AI-simulated conversations can support communication skills development in organizations.

If you are open to being contacted for brief follow-up questions or to review a summary of the study’s findings, please indicate your preference below.

Are you open to being contacted for follow-up questions?

Yes

Are you open to being contacted to review a summary of the study’s findings?

Yes

Please provide a means of contact (e-mail, Linked-In etc.)